Refund policy

We Take Our Pickle Seriously

We make small batch non veg pickles by hand in our Kochi kitchen. Every jar leaves our hands sealed, full, and fresh. If something goes wrong between our kitchen and your table, we fix it. No drama. No corporate runaround. Just a quick conversation and a quick solution.

But because we handle food, some rules exist to protect both of us. Here's how it works.

Our Honest Promise

Pickles are perishable food. Once a sealed jar leaves our facility and reaches you, we cannot accept returns for change of mind, taste preference, or any reason that does not involve a genuine issue with the product or its delivery.

What we DO stand behind: damaged jars, wrong products, and lost shipments. Read on.

When We Will Replace or Refund

We will make it right in three specific situations.

1. Damaged in transit Your jar arrived broken, cracked, or with contents spilled. The seal is compromised. The outer packaging is visibly destroyed.

2. Wrong product shipped You ordered Buffalo Pickle. You received Anchovy Pickle. Or you ordered four jars and only three arrived. Our mistake. We will fix it.

3. Lost in transit Your order is marked as shipped but never arrived. The courier confirms loss, or tracking goes silent for more than 10 days post dispatch.

When We Will Not

To be straight with you, these are situations we cannot resolve.

  • Change of mind after delivery
  • You did not enjoy the taste
  • You did not read the spice level before ordering
  • The jar finished too quickly (we are flattered, but no)
  • You forgot to refrigerate after opening
  • Damage caused by mishandling at your end after delivery
  • Claims raised after 48 hours of delivery
  • Claims without an unboxing video or photo evidence

We make pickles. We don't make miracles. The 48 hour rule and the unboxing video rule are firm. They protect us from misuse and protect you from forgetting to check the package.

The 48 Hour Window

You have 48 hours from the moment your order is marked as delivered to raise a claim.

Why 48 hours? Because food complaints get murky fast. After two days, we cannot verify whether the issue happened in transit or after the jar reached your kitchen. The 48 hour rule keeps things fair for both sides.

Claims raised after 48 hours will not be processed. No exceptions.

How to Raise a Claim

Three steps. Takes five minutes.

Step 1: Record an unboxing video

Before you cut the tape or open the box, hit record on your phone. Show the package from all sides. Open it on camera. Keep recording until you have shown the issue clearly.

If you do not have an unboxing video, we cannot process the claim. This is the single most important rule. Make it a habit with every food order from every brand.

Step 2: Take clear photos

Photograph the issue from multiple angles. If a jar is broken, show the broken jar, the spilled contents, and the outer packaging condition.

Step 3: WhatsApp us

Send the video and photos to +91 73066 27823 within 48 hours of delivery.

Include:

  • Your order number
  • Your full name
  • A short description of what went wrong

We respond within 24 hours on business days. Most claims are resolved within 48 hours.

Our Resolution: Replacement First

Once your claim is verified, our default solution is replacement.

We will ship a fresh jar (or full order if multiple are affected) at no cost to you. You do not need to return the damaged jar. Just dispose of it safely.

We refund money to the original payment source only if we cannot send a replacement. Reasons we might not replace include:

  • The specific SKU is out of stock and will not be available for more than 7 days
  • That SKU has been discontinued
  • You specifically request a refund instead of replacement and we agree

Refunds are processed within 5 to 7 business days after approval. The money reflects in your account based on your bank or payment provider's timeline.

Order Cancellation

You can cancel your order anytime before it ships.

To cancel:

Cancellations before shipping receive a full refund to your original payment method within 5 to 7 business days.

Once we hand your order to the courier (usually within 24 to 48 hours of order placement), cancellation is no longer possible. You can wait for delivery and refuse the package if needed. Refused deliveries are handled per the next section.

Refused Deliveries

If you refuse a delivery without raising a valid claim under our refund policy, we treat it as a return.

In this case, your refund will exclude the shipping cost (typically ₹120 to ₹250 depending on your location). Orders that qualified for free shipping (₹799 and above) will have the actual shipping cost deducted from the refund.

What We Can Never Refund

  • Shipping costs on customer initiated cancellations after the order has shipped
  • GST (this is collected on behalf of the government and remitted directly. We cannot refund it)
  • Orders that did not follow this policy (no unboxing video, claim raised after 48 hours, etc.)

Marketplace Orders

This policy applies only to orders placed directly on pulipopfoods.com.

If you purchased PuliPOP products on Amazon, Quick Commerce platforms, or any other marketplace, please follow the refund and return policy of that platform. Marketplace orders are governed by the platform's policies, not ours.

A Word On Trust

We have been at flea markets watching people taste our pickle for the first time. We have heard "this tastes like home" more times than we can count.

That trust matters to us. Which is why we are strict about the rules but generous when things go genuinely wrong. We would rather replace one jar at our cost than lose your trust permanently.

If something is not right, talk to us. We are real people in Kochi who care.

Contact Us

WhatsApp: +91 73066 27823 (fastest response) Email: pop@pulipopfoods.com Hours: 10 AM to 5 PM IST, Monday to Friday

PuliPOP Foods LLP, 32/710, Paliakkara House, Chiyyaram South, Chiyyaram PO, Thrissur Dist, Kerala - 680026
GST: GSTIN: 32ABJFP1780C1ZI

We make your mind POP. 🌶️